20th International Research Symposium on Service Excellence in Management (QUIS20)

Overview

About

QUIS20 is the 20th International Research Symposium on Service Excellence in Management, hosted by the Cambridge Service Alliance at the University of Cambridge in Cambridge, UK.[1][2][3] The 2027 theme, "Service and experiences for Human-Centric, Sustainable Futures in an AI-enabled Digital age: Imagining Research, Education and Practice" invites scholars and practitioners to explore how service research and practice can shape human-centric, sustainable futures in an increasingly digital and AI-driven world.[2] Researchers and practitioners are invited to submit rigorous work for presentation, contributing to a world-class academic program focused on service excellence, innovation and the future of service and experiences.[2][3][6] The conference aims to bring together the global service research community, including leading minds in the service field, for an inspiring event with academic sessions and networking opportunities in the heart of Cambridge.[6][10]